This Privacy Policy explains how PETCOMFORTWORLD LTD (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit pawcowo.com or purchase our products within the United Kingdom. We are committed to handling your data lawfully, fairly, and transparently, in line with applicable UK data protection laws.
We collect information that you provide directly to us, such as your name, billing and delivery address, email address, phone number, and order details when you place an order or contact us for support. We also automatically collect certain technical information, such as IP address, browser type, and pages visited, through cookies and similar technologies to improve our website performance and user experience.
We use your personal information to process and fulfil your orders, provide customer support, manage your account, send important service messages, and operate and optimise our website. Where required, we may also use your data to comply with legal obligations, prevent fraud, and protect our rights. We do not sell your personal information to third parties.
We use Amazon Pay as our payment service provider, which means your payment details are processed securely by Amazon in accordance with their own terms, privacy notice, and security standards. We do not store or have access to your full payment card information when you pay using Amazon Pay.
We may share necessary information with trusted third‑party service providers such as IT hosting, analytics tools, and delivery partners, strictly for the purpose of providing our services and fulfilling your orders. These partners are required to protect your data and process it only on our instructions.
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including for accounting, reporting, and legal requirements. After that period, data is securely deleted or anonymised wherever possible.
You have rights over your personal information, including the right to access, correct, or delete your data, and in some cases to object to or restrict certain processing. To exercise your rights, please contact us at [email protected] with your request and we will respond in a reasonable timeframe.
If you have concerns about how we handle your data, you can contact us using the details below or lodge a complaint with the UK Information Commissioner’s Office (ICO). We would appreciate the chance to address your concerns before you approach the ICO.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the date of the last update.
Contact details for privacy matters:
PETCOMFORTWORLD LTD
165 Strathmore Crescent, Newcastle Upon Tyne, United Kingdom, NE4 8UA
Email: [email protected]
Phone: +44 7376 530716