This Shipping and Delivery Policy explains how we process and deliver orders placed on pawcowo.com. By ordering from us, you agree to the practices described below.
We currently deliver orders only within the United Kingdom. At this time, we do not offer shipping to addresses outside the UK, including the EU or international destinations. Any orders placed with a non‑UK address may be cancelled and refunded.
Once your order has been successfully placed and paid using Amazon Pay, we aim to process and dispatch it within 1 to 3 working days. Working days are Monday to Friday, excluding UK public holidays. During busy periods, dispatch times may be slightly longer, but we will always aim to keep any delays to a minimum.
After dispatch, standard delivery typically takes 5 to 7 working days to reach your UK address, depending on the courier and location. These timeframes are estimates and are not guaranteed delivery dates, but we will make reasonable efforts to deliver your order within the indicated period.
You will receive a confirmation email when your order is placed and a further notification once your order has been dispatched. Where available, tracking information will be provided so you can monitor the progress of your delivery.
Please ensure that the delivery address and contact information you provide at checkout are accurate and complete. We are not responsible for delays or non‑delivery where incorrect or incomplete address details have been supplied.
If your order is significantly delayed or appears lost in transit, please contact us with your order number so we can liaise with our delivery partner and provide support. If a parcel is confirmed lost, we will offer a replacement or refund in line with your consumer rights.
If delivery is attempted and there is no one available to receive the parcel, the courier may leave a card, attempt redelivery, or deliver to a safe location or collection point, depending on their policy. It is your responsibility to follow up with the courier using any instructions provided.
For any questions related to shipping and delivery, please contact us at [email protected] or +44 7376 530716 quoting your order number.